Shipping policy

Processing

Orders ship within 48 hours, Monday through Friday. Orders placed on a weekend or holiday ship within 48 hours of the next business day. You'll get an email with a tracking link as soon as your order ships.

Shipping

  • Standard USPS Mail: free on every order. Most orders arrive 7 to 12 business days after they ship.

Every order includes tracking. We currently ship within the United States only.

Ordering a gift?

Order early so it arrives in time, especially during the holidays.

Tracking

Tracking can take 2 to 5 business days to start updating after your order ships.

Delays

Weather and the holiday rush can slow things down. If your tracking hasn't moved in 7 days, contact us and we'll look into it.

Lost or damaged packages

If your order hasn't arrived 20 business days after it shipped, contact us and we'll send a replacement or refund you. If it arrives damaged, contact us within 48 hours of delivery with photos, as explained in our refund policy.

Address changes

Need to fix your shipping address? Contact us as soon as you can. Once an order ships, we can't change the address.

Questions

Reach us anytime through our contact page or at support@koldenwear.com.