Cancellation policy

At KOLDEN, we aim to process orders quickly and efficiently while providing a smooth customer experience.

Order Cancellation

Orders may be canceled within 2 hours of purchase, provided the order has not already been processed or shipped.

If you would like to request a cancellation, please contact our support team as soon as possible using the information below.

Once an order has been processed or shipped, it may no longer be eligible for cancellation. In such cases, customers may refer to our Return & Refund Policy for available return options.

Changes to Orders

If you need to update your shipping address or order details, please contact us immediately after placing your order. While we will do our best to accommodate changes, modifications cannot be guaranteed once processing has begun.